Transfer Services

For transfer services, cancellation is free of charge if there is more than one hour left before the agreed pickup time. If there is one hour or less before the agreed pickup time, the total price must be paid. A cancellation or changes can be done via text or phone call directly to your personal driver specialist.

Hourly Bookings

For hourly bookings, cancellation is free of charge if there are more than 24 hours left before the agreed pickup time. If there are 24 hours or less before the agreed pickup time, the total price must be paid. A cancellation or changes can be done via text or phone call directly to your personal driver specialist.

Party bus Services

For party bus services of more than 15 passengers, cancellations are free of charge no more than 3 days before the date agreed upon. Deposits are non-refundable. A cancellation or changes can be done via text or phone call directly to your personal driver specialist.

Changes to bookings are generally treated as new bookings. The policy for dealing with cancellations therefore apply to the ride originally agreed upon. A compensation claim by RidePudo for the originally agreed ride may be made accordingly. A ride is considered a no-show if the User, or guest, has not shown up without cancellation within 30 minutes after the agreed pickup time at the agreed pickup location. If a customer does not show up, the ride must be paid for in full, whereas possible surcharges for waiting time do not apply.